Shipping Destinations:
We are delighted to offer shipping services to a diverse range of destinations. Currently, we ship to all locations within Nepal and India. Additionally, we are pleased to provide worldwide delivery services.
Shipping Methods:
For shipments within Nepal, we exclusively use the reliable services of “Nepal Can Move,” a trusted courier company in Nepal. We offer standard delivery to ensure your orders reach you securely and promptly.
For orders destined for India and worldwide, we provide the flexibility of choosing from multiple delivery options. During the checkout process, you will have the opportunity to select the shipping method that best suits your preferences and urgency.
Shipping Timeframes:
Order processing typically takes 5-7 business days. Following the processing period, the delivery time within Nepal is estimated to be 1-3 business days based on the specific location.
For orders destined for India and other countries, the shipping timeframe will be calculated during the checkout process. This allows you to select the most suitable shipping option based on your preferences and urgency.
Shipping Costs:
Shipping costs are determined based on the actual charges incurred by “Nepal Can Move,” our trusted courier partner in Nepal. The calculation is primarily dependent on the weight of the package. Rest assured, we strive to provide you with accurate and transparent shipping costs for a seamless shopping experience.
Free Shipping:
We are pleased to offer free shipping for orders within Nepal that meet a minimum order amount of 20,000 NPR. Additionally, keep an eye out for our special offers, where you may have the opportunity to enjoy free shipping as part of exclusive promotions.
Customs and Duties:
For international orders, customers are responsible for any customs duties and taxes that may be incurred upon import. We recommend checking with local customs authorities to understand the potential charges associated with your order. Please be aware of and comply with any customs regulations relevant to your location.
Order Processing Time:
We strive to process and dispatch orders promptly. Typically, the order processing time is 5-7 business days from the date of placement. We appreciate your patience as we ensure that each order is handled with care and attention to detail before it is shipped.
Order Tracking:
We understand the importance of keeping track of your order. To facilitate this, we provide order tracking information through two convenient methods:
- My Account Page:
- You can easily track your order by visiting the “My Account” page and navigating to the “Orders” section. Here, you’ll find real-time updates on the status and location of your shipment.
- Shipped Email:
- Additionally, once your order is dispatched, we’ll send you a confirmation email containing the tracking details. This email will serve as a quick reference for monitoring the progress of your shipment.
Delivery Delays:
In the rare event of shipping delays or any unforeseen issues, we are committed to keeping you informed. We will proactively reach out to you via email or phone call to provide updates on the situation and discuss any necessary measures. Your satisfaction is our priority, and we appreciate your understanding in such circumstances.
Returns and Exchanges:
Please note that we do not accept returns; however, we are happy to assist with exchanges. For detailed information on our exchange policy, including the process and terms, please refer to our dedicated Return Policy page. If you have any further questions or concerns, feel free to reach out to our customer service team.
