Thank you for choosing Sapnaaz! We appreciate your business and are committed to providing you with a positive shopping experience. Please take a moment to review our return and shipping policy.
1. Return Eligibility:
- Customers can request a return within 48 hours of order delivery.
- Returns are only accepted if the product has issues related to the wrong size, wrong product, or damage.
2. Required Documentation:
- To process a return, customers must provide a 360-degree opening video clearly showing the issue with the product.
- The video helps us assess the problem and ensures a smooth exchange process.
3. Return Process:
- Send an email to [email protected] with the subject “Exchange for Sapnaaz Fashion”, within 48 hours of receiving the order.
- Include your order number, and a brief description of the issue, and attach the 360-degree opening video.
- Our customer service team will review your request and guide you through the return process.
4. Exchange Policy:
- We do not offer refunds; however, eligible items can be exchanged for the correct product.
- The exchanged item will be the same as the original product ordered.
5. Non-Returnable Items:
- We do not accept returns for reasons other than wrong size, wrong product, or damage.
- Products must be unused and in the same condition as received.
6. Shipping Costs:
- Shipping costs for returns will be decided based on the order situation.
- Customers are responsible for the return shipping costs unless the return is due to an error on our part.
- Shipping fees are non-refundable.
7. Inspection and Processing:
- Once we receive the returned item, our team will inspect it to verify eligibility.
- Processing time for exchanges may vary; we will keep you informed throughout the process.
8. Contact Information:
- For any issues or concerns, please get in touch with us at [email protected].
- Include your order number and a detailed description of the problem for prompt assistance.
Note: Please ensure that the returned item is securely packaged to prevent damage during transit. Sapnaaz reserves the right to refuse returns that do not meet our policy criteria.
Thank you for choosing Sapnaaz. We value your satisfaction and are here to assist you with any concerns.
